Think of the Various Features of a Business Telephone System
Every organization knows that a business telephone system is one of the most important components in the premises. Businesses cannot carry out their activities without proper communication. Therefore, it is perfect to have it while you make sure that it incorporates all the essential features that you need to have an efficient system.
A telephone system must provide value to your business by including all the important features. Different brands provide different features so it is important to obtain complete information about these. Here are the common features in a perfect and effective business telephone system that you ought to consider.
The first essential feature of an office telephone system is that of auto attendants, which works as the receptionist for the callers. They automatically take the calls and direct the caller to enter the right number of the desired extension that he wants to reach. Human attendants who are busy receiving other calls can save time due to this feature.
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Conference call features are available as well in most telephone systems so that more than two conferences can be done at the same time. Some systems could just facilitate the conference for two extension at a time while others can permit a conference with more than two calls. Other systems offer also the internal extension conferences feature so you still ought to ask for external conferences when you need.
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An automated directory might be integrated also into the system to enable the caller to see the extension of an employee as he enters the first three letters of his name. When an employee is unavailable at the time of the call, the voicemail feature allows you to leave a message for him. Your system must already have the call hold feature where the caller is put on hold while the busy attendant is still managing other calls. Call forwarding is a vital feature that takes the call and forwards it to the other extensions when necessary.
The speed dial option helps employees to save time in manually dialing the number of people they want to call. The system includes also the redialing option so that the same number can be dialed immediately again instead of dialing all the numbers once again. The music on hold feature plays automatically the music when the caller is put on hold as the employee is busy attending to other calls. Callers can listen to it while waiting for their call to be attended to. The power back option is essential during power outage by providing sufficient energy to the system until the power is back.
There are advanced features that can cost a little more but they will be worth paying for. However, you may opt for the basic features at the start and continue adding more features later on. Just make certain to check all the features present in your system once you aim to buy a new one.